Donation, cancellation and refund policy

1. What you can pay on this website

Only two kinds of payment can be made on crcwarriors.org: one-off donations, to the association or to an active campaign, and membership fees (monthly, quarterly or yearly). You pay by card or Bizum through our bank's secure virtual POS (Redsys), or by bank transfer.

The association does not sell goods or services: there is no shipping, no shipping cost and no delivery time. The amount is the one you choose or the fee shown before you pay, in euros, with no charges to you.

2. Right of withdrawal

Donations and fees are voluntary contributions to a non-profit association with nothing given in return. They are not a purchase of goods or services, so the 14-day statutory right of withdrawal does not apply under Spanish consumer law (Royal Legislative Decree 1/2007).

Even so, the association voluntarily gives you the right to have your contribution refunded in the cases and time limits set out in the next section.

3. When we refund you

• If you change your mind: we refund the full amount of any donation or fee if you ask within 14 calendar days of the payment, no questions asked.
• If there is a mistake: a wrong amount, a duplicate charge or a payment you do not recognise. We refund the full amount if you ask within 12 months of the payment.
• After those periods no refunds are made, because the funds have already been used for the association's purposes or for the chosen campaign.

4. How to ask for a refund

Write to contabilidad@crcwarriors.org with your name, the date and amount of the payment and, if you have it, the order number shown on the payment receipt or in the confirmation email. It costs you nothing.

We reply within 5 working days. If the refund applies, we make it to the same payment method (the same card or Bizum) within 14 calendar days of accepting it. How long the money takes to show in your account depends on your bank. Any donation receipt we issued is cancelled.

5. Cancellation

• Before paying: you can cancel at any time on the bank's payment page. Nothing is charged.
• Membership fees: fees paid by card or Bizum do not renew automatically. We remind you before each due date and you pay each period yourself. You can cancel your membership whenever you want by writing to us or from your member area. Cancelling stops any future charge; fees already paid are refunded only in the cases in section 3.
• If you ever set up a fee with automatic renewal, you can cancel it the same way: cancellation takes effect before the next charge.

6. Payment security

Your card details are entered only on the bank's secure payment gateway (Redsys), with strong customer authentication (EMV 3-D Secure). The association never sees or stores your card number.

7. Applicable law and complaints

This policy is governed by Spanish law. If you have any problem with a payment, write to us first at contabilidad@crcwarriors.org and we will sort it out. If you act as a consumer, you can also go to the courts of your place of residence and to the consumer services of your region.